Definitive answer to the modern contact center

Agents can view their performance in real time and make real time adjustments to their performance. These small adjustments done consistently create huge improvements in productivity.  Not surprisingly, this immediate feedback is also one of the top drivers of employee satisfaction and retention.

VisualCue enables managers to create a real-time feedback loop with call center agents, ensuring the entire contact center—even top performers—continues to evolve skills and performance.

Your managers have never experienced technology like this. They can help agents instill a sense of pride in their daily performance and take ownership of their ongoing improvement.

The CueFit Effect for Supervisors

Instant Gauge of Team Performance

Develops Leadership Through Coaching

Clearly Identifies Top and Low Performers

Reduces Customer Wait Time

Lowers Abandon Rates

Happier, More Effective Supervisors

The CueFit Effect for Agents

Increases Agent Utilization and Productivity

Creates Agent Accountability

Drives Customer Satisfaction

Improves Schedule Adherence

Reduces Agent Idle Time

Reduces Agent Turnover

Effective Feedback Loops

Feedback loops are extremely important in improving performance.  The agents and managers must be on the same page.  CueFit gives real time feedback to both the agents and their managers creating a continuous feedback loop

Real time feedback to agents allows them to make quick adjustments to their performance throughout the day.

Real time feedback to managers allows them to identify coaching opportunities and work with agents immediately so the coaching is both timely and effective.